When we started the social media interactions with our customers the objectives were very clear to us. We wanted to share iControl internal news with you, open new contact points for our customers for queries/issues, asking the suggestions from the people who matter the most.... YOU. We got our resources together and started with it. A lot of you guys interacted about everything; the features you want us to add (while some are add really fast some might take time or few could not be feasible), the features/initiatives you appreciate and the issues which some of you have faced.

We have always tried to solve the issues faced by our customers. Whenever I see a post on any of these social media contacts which tells me that someone is facing a problem, my first priority is to put the relevant person on the job to resolve the issue ASAP. But we would need some patience and few details from you to help us help you. Whatever details you can provide us pertaining to the issue will help us investigating but the first and foremost is your UserdID which is provided to you at the time of installation (that pink form filled by our engineer mention it). This help us out identifying which profile out of those thousands of profiles is to be looked into. For this I suggest that you use following formats of different social media platforms.

 Twitter

Add [User ID] after your post

Example: Just noticing some drop in quality of signals on my IPTV . What could be the reason?[1122543100]

Other Social Media

Add [User ID > City > your email ID] after your post

 Example: Just noticing some drop in quality of signals on my IPTV . What could be the reason? [1122543100 > Delhi > yourmail@yourmail.com]

We did learn a lot about the social media but the reward was being able to come closer to our customers. I really want to thank you all for such support. Help us help you better because we believe in delivering best to our customers.