We love to interact with our customers and that is the reason why we have constantly added the touch points for our customers like Customer care call centers, Feedback Email (feedback@amail.co.in) and social media (Twitter, Facebook, Orkut, Youtube). We receive a lot of queries from you, our customers out of which some are about issues you face in your connection. We resolve these issues and queries as fast as possible but going through all these queries we realize that there are a lot of issues which arise due to lack of knowledge about the service. Here I would like to start a series about the issues which we can get over with either by existing functionality or small preventions we can take. I'll name it iControl Functionalities I Didn't Know.

The first in this series is the Language option. A lot of people inquire about the language option on iControl IPTV platform. I would like to put it like this "We have the capabilities to do that but today it is there only on one channel". The option to view your favorite channel in your language is provided by the broadcasters. We currently have the contract with Discovery to provide the discovery Channel in dual language (Hindi/English) and are negotiating the same with other broadcasters too. You can watch Discovery Channel in Hindi or English by pressing "Audio" button on your Remote. But in some cases when one of the audio channels on the TV is not working you will not be able to toggle between the languages. If you are not able to choose the language on Discovery Channel you can run following test to identify if it is the TV which is preventing you from language selection.

Use the Audio button on you Remote to change the audio settings so that both audio channels are on it will show two speakers on your TV. Once your TV is set to both audio channels switch the Red and White wires (from Set Top Box) behind the TV set. By doing this if the language changes the problem is with your TV. Some of the old TVs do not provide the option to choose left or right audio channels. But if your TV does provide such option then probably one of the audio channels on your TV is faulty.